Shipping policy
Shipping Policy
Last updated: 03/13/2025
At Shop Luvix, we are committed to delivering high-quality products to your doorstep. Our shipping times may vary depending on your location. Please review our shipping policy below before placing your order.
Order Processing Time
Orders are processed within 1-3 business days after payment is received. You will receive an email confirmation with your order details and tracking number once your order has been shipped. Please note that processing times may be longer during high-demand periods such as holidays and promotional sales.
Estimated Shipping Times
Delivery times vary based on your location. Below are the estimated shipping times:
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United States: 12-17 business days
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Canada: 10-20 business days
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United Kingdom: 7-15 business days
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Australia: 10-20 business days
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Europe: 10-20 business days
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Rest of World: 15-30 business days
These are estimated delivery times. Actual delivery may vary due to factors such as customs delays, weather conditions, or other unforeseen circumstances.
Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number. Please allow 5-7 business days for tracking updates to appear in the system. If you do not receive tracking details within 7 business days, please contact us at info@shopluvix.com.
Wrong Address or Delivery Issues
Customers are responsible for providing the correct shipping address. If an incorrect address is provided and the package is returned, a reshipping fee may apply. If a package is lost or stolen after being marked "Delivered," we recommend contacting the carrier directly.
Delays & Customs Fees
International orders may be subject to customs duties or taxes, which are the responsibility of the customer. We are not responsible for delays caused by customs processing or shipping carriers.
Contact Us
If you have any questions regarding your order, feel free to reach out to our support team at info@shopluvix.com. We appreciate your patience and trust in Shop Luvix!